Refunds & Cancellation & Change Policy

Thank you for choosing Motion Magic Media. This Refund and Cancellation Policy explains our guidelines and procedures related to refunds and cancellations for any products or services purchased through our website Motion Magic Media (the “Service”). By making a purchase on our website, you agree to the terms outlined below.

1. All cancellation requests should be sent to our billing department or communicated to your Account Manager. The cancellation will not be valid until it is confirmed as cancellations by the respective department.
2. As we follow a structured process in production & we move ahead to the next step only after your approvals. Hence cancellation request is considered only before initiating the Project or that particular stage.
3. Cancellation requests will be considered only when the request is made within 12 hours of placing the order or before starting any process.
4. Motion Magic Media will not be held responsible for any third party services, such as hosting, web issues, data corruptions, etc.

• Refund Policy:

1. Digital Products: As our website offers digital products such as online courses, ebooks, and downloadable content, we generally do not offer refunds for these purchases unless required by law or under exceptional circumstances. We encourage you to thoroughly review the product details and any available free samples before making a purchase.
2. Physical Products: For any physical products (e.g., merchandise) purchased through our website, we will offer a refund or replacement for items that are damaged or defective upon receipt. To initiate a refund or exchange, please contact our customer support within [number of days, e.g., 14 days] of receiving the product. We may require you to provide photographic evidence of the damaged or defective item.
3. Subscription Plans: If you have subscribed to any recurring billing plan (e.g., monthly or yearly subscription), you can request a refund within [number of days, e.g., 30 days] of the initial purchase date or the automatic renewal date of your subscription. Refunds will be provided for the unused portion of the subscription period.

• Cancellation Policy:

Motion Magic Media is into service & consulting business, and services are delivered to clients only after approvals from client side. Due to the nature of the services, Motion Magic Media does not guarantee any refunds upon cancellation if a project is started.

• Each stage needs to be locked by a client to move on to the next stage of production, this is to save time & effort of both parties.
• Any changes after approval or locking of the stage will require extra man days on rework, so timelines & charges will be extra,
• Any absolutely different scope will be mutually decided & price will be reworked
• If a project is on hold for more than 4 weeks after initiating OR canceled after initiation- 50% of the Project cost will be charged. & if after delivery it’s stopped for Approvals – 100% will be charged.
• If the Project goes live 100% of cost is charged.

1. Digital Products: For one-time purchases of digital products, you can request a cancellation and refund within [number of days, e.g., 7 days] of the purchase date, provided you have not downloaded or accessed the purchased content. Once you have accessed the digital product, cancellations will not be possible. Motion Magic Media also does not make any guarantees on the basis of traffic/rankings etc.
2. Subscription Plans: You can cancel your subscription plan at any time before the next billing cycle to avoid being charged for the subsequent period. The cancellation will be effective immediately, and you will retain access to the service until the end of the current billing period.

1. How to Request a Refund or Cancellation:

To request a refund or cancellation, please contact our customer support team at info@motionmagicmedia.com. Be sure to include the following information in your request:

• Your full name
• Order or transaction number
• Reason for the refund or cancellation

Our customer support team will review your request and respond within a reasonable timeframe.

1. Refunds Processing:

Refunds will be processed using the original payment method used for the purchase. Please note that depending on your payment provider, it may take several business days for the refund to appear in your account.

1. Changes to the Refund and Cancellation Policy:

We reserve the right to modify or update this Refund and Cancellation Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

1. Contact Us:

If you have any questions or concerns about this Refund and Cancellation Policy or any other aspects of our Service, please contact us at info@motionmagicmedia.com / accounts@motionmagicmedia.com

Thank you for being a part of Motion Magic Media!